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Bulk-Billing:

• All Pensioners (except when Fine Needle Aspiration Biopsy (FNAB) or Bone Mineral Densitometry (BMD) are performed).

• Patients experiencing financial difficulties at referring Doctors request.

 

Private Patients:

• In all other circumstances we request full-payment for studies on the day of the test.

• We accept all major credit cards: Visa, Mastercard, Amex, Diners.

• A portion of this payment is then claimed back from Medicare.

• Medicare reimbursements occur automatically, directly into your designated account. The reimbursement may take a few days to appear in your bank account.

 

What billing or insurance information will I receive?

• ​Upon full payment of your bill, a receipt will be issued. All reimbursements will automatically go directly into your bank account. Any paper receipts can be retained for your records.

• Depending on your Private Health Insurance, it may or may not cover any gaps incurred. Check with your insurer.

• If you are bulk-billed, we only require your signature and there are no receipts issued (unless a copy is requested).​

 

How long will it take to get things settled with Medicare?

• Reimbursement from Medicare is done on the same day via our accounting systems but the funds may take a few days to appear in your account. Any reimbursement delays experienced are usually due to a backlog of the Medicare system.​

 

​What is the gap and why does it exist?

• The gap is the difference between what the study actually costs and what Medicare gives you back (the rebate).

• This difference is simply the shortfall required to cover the expenses of having such a test.

​Bone Mineral Density (BMD or DEXA) Billing:

• For all Bone Mineral Density studies, there is an upfront fee.

• The exact fee needs to be determined when we have assessed your medical history and Medicare criteria.