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payment policy


  • All Pensioners (except when Fine Needle Aspiration Biopsy (FNAB) or Bone Mineral Densitometry (BMD) are performed).

  • Patients experiencing financial difficulties at referring Doctors request.


Private Patients:

  • In all other circumstances we request full-payment for studies on the day of the test.

  • We accept all major credit cards: Visa, Mastercard, Amex, Diners.

  • A portion of this payment is then claimed back from Medicare.

  • Medicare reimbursements occur automatically, directly into your designated account. The reimbursement may take a few days to appear in your bank account.


questions about your bill
What billing or insurance information will I receive?
  • ​Upon full payment of your bill, a receipt will be issued. All reimbursements will automatically go directly into your bank account. Any paper receipts can be retained for your records.

  • Depending on your Private Health Insurance, it may or may not cover any gaps incurred. Check with your insurer.

  • If you are bulk-billed, we only require your signature and there are no receipts issued (unless a copy is requested).


How long will it take to get things settled with Medicare?
  • Reimbursement from Medicare is done on the same day via our accounting systems but the funds may take a few days to appear in your account. Any reimbursement delays experienced are usually due to a backlog of the Medicare system.

​What is the gap and why does it exist?
  • The gap is the difference between what the study actually costs and what Medicare gives you back (the rebate).

  • This difference is simply the shortfall required to cover the expenses of having such a test.

​Bone Mineral Density (BMD or DEXA) Billing:
  • For all Bone Mineral Density studies, there is an upfront fee.

  • The exact fee needs to be determined when we have assessed your medical history and Medicare criteria.

  • You will be able to claim a portion of these fees back form Medicare (pending your medical history).

  • If you have any queries concerning these fees, please feel free to contact us on 9519 9666.

  • ​Thank you for your understanding.

value. quality care. convenience.

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